Refund policy

Returns and Exchanges Policy

We want you to be satisfied with your Loc’d Up Fashions purchase. Please review this policy before requesting a return or exchange.

Return Eligibility

Eligible items may be returned within 3 days of confirmed delivery.

To qualify for a return, an item must be:

  • Unworn, unwashed and unused

  • Free from odors, stains, makeup, deodorant and damage

  • In its original condition

  • Returned with its original tags and packaging

  • Accompanied by proof of purchase

Items that do not meet these requirements may be refused.

Items Not Eligible for Return

The following items are final sale unless they arrive damaged or incorrect:

  • Custom or personalized products

  • Made-to-order products

  • Clearance or final-sale merchandise

  • Gift cards

  • Worn, washed or altered items

  • Items returned after the return window

Starting a Return

Before sending an item back, email locdup@gmail.com with:

  • Your name

  • Order number

  • Item being returned

  • Reason for the return

  • Photographs if the item is damaged or incorrect

Returns sent without prior authorization may not be accepted. Approved returns should be mailed to [RETURN ADDRESS OR “ADDRESS PROVIDED AFTER APPROVAL”].

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Original shipping charges are nonrefundable.

We recommend using a trackable shipping service. Loc’d Up Fashions is not responsible for returns lost during transit.

Refunds

After your return is received and inspected, we will notify you whether it was approved. Approved refunds will be issued to the original payment method.

Please allow 3 business days for inspection. Your bank or payment provider may require additional time to post the refund.

Exchanges

Exchange requests depend on product availability. To request a different size or color, contact locdup@gmail.com. If the requested item is unavailable, you may be offered a refund or store credit according to this policy.

Damaged or Incorrect Items

Contact us within 3 days of delivery if your item arrives damaged, defective or incorrect. Include photographs of the item, packaging and shipping label so we can evaluate the issue.

Order Cancellations

Contact us immediately to request a cancellation. We cannot guarantee cancellation once an order has entered processing or shipped.

Questions

For return or exchange questions, contact info@fordglobalhq.com.