Frequently Asked Questions

We want your Loc’d Up shopping experience to be easy and enjoyable. Find answers to our most frequently asked questions below.

What does Loc’d Up represent?

Loc’d Up celebrates loc culture, individuality and the confidence to wear your identity boldly. Our clothing is more than fashion—it’s a statement of culture, pride and self-expression.

What products do you offer?

We offer Loc’d Up-branded T-shirts, sweatshirts, hoodies, jackets and accessories. Available products, colors and sizes may vary by collection.

How do I know which size to order?

Please review our Size Guide before placing your order. Product measurements and fits may vary depending on the garment. If you prefer a more relaxed fit, consider sizing up.

Are the items unisex?

Many Loc’d Up pieces are designed with a unisex fit. Check the individual product description and size chart for specific fit information before ordering.

How should I care for my Loc’d Up clothing?

To help protect the garment and logo:

• Turn the item inside out before washing.

• Machine wash in cold water with similar colors.

• Use a mild detergent.

• Do not use bleach.

• Tumble dry on low or hang to dry.

• Do not iron directly over the logo or printed design.

Always follow the care label attached to your garment.

When will my order be processed?

Processing information will be provided on the individual product page and during checkout. You will receive an order confirmation after your purchase.

How will I know when my order ships?

Once your order ships, you will receive a confirmation email containing your tracking information. Please allow time for the shipping carrier to update the tracking status.

Can I change or cancel my order?

Contact us as soon as possible if you need to request a change or cancellation. We cannot guarantee changes after an order has entered processing or has shipped.

What if I enter the wrong shipping address?

Please contact us immediately with your order number and the correct address. Once an order has shipped, we may not be able to change its destination.

Do you accept returns or exchanges?

Return and exchange eligibility depends on the item’s condition and the store’s current policy. Please review our Returns & Exchanges Policy for complete instructions before sending anything back.

What should I do if my item arrives damaged or incorrect?

Contact us as soon as possible and include:

• Your name

• Order number

• A description of the issue

• Clear photographs of the item and packaging

We will review the information and provide the appropriate next steps.

Are sale or customized items returnable?

Some sale, personalized or custom-made products may be considered final sale. Any restrictions will be listed in the product description or Returns & Exchanges Policy.

Will sold-out products be restocked?

Some popular products may return. Join the Loc’d Up email community and follow us on social media for restock announcements, new releases and exclusive offers.

How can I contact Loc’d Up?

Visit our Contact Us page and submit the contact form. Please include your order number when contacting us about an existing purchase.

Still Have Questions?

We’re happy to help. Visit our Contact Us page and send us a message.

Wear Your Culture. Own Your Crown. Stay Loc’d Up.